Delivery
Shipping & Delivery
Same-day in Istanbul, nationwide shipping, international orders and packaging details.
Same-Day Delivery in Istanbul
Orders placed by 14:00 are delivered the same day from our Bahçeşehir or Yeşilköy kitchen by motorcycle courier. Later orders are made fresh and dispatched the next day.
- Istanbul European side: free (orders ₺3,000 and above)
- Istanbul Asian side: free (orders ₺3,000 and above)
- Below ₺3,000: delivery fee based on distance
Nationwide Shipping (Turkey)
We ship throughout Turkey via partner courier services. Orders are produced and dispatched within 1 business day. Standard delivery is 1-3 business days.
- Cold-chain products (cold baklava) are packed in thermal packaging
- Cooling gel packs are added during summer months
- Orders placed Saturday after 12:00 noon and Sunday ship Monday
International Shipping
For international orders, please reach us via our contact form. Packaging and customs processes vary by destination country.
Packaging
All baklava is packed in food-grade boxes with protective lining. Gift orders may use gold cardboard boxes with a personal card and silk ribbon. Corporate orders can include branded packaging on request.
Returns & Exchanges
Due to the nature of fresh food products, returns are not accepted. If the product arrives damaged or incorrect, contact us within 24 hours of delivery with photos and we will arrange replacement or full refund.
Contact
Order tracking or delivery questions: +90 539 513 8003 · our contact form